There’s something magical about hitting buy now on your sourdough kit and we feel it too! Whether it’s your first time baking or your tenth loaf, we get just as excited every time an order comes through.
Here’s a step-by-step guide on what happens next, so you know exactly when your goodies will arrive.
Step 1: Order Confirmation Email
As soon as you place your order, you’ll receive an email confirming everything.
- 📧 Sent instantly after checkout
- 🧾 Includes your order number and a summary of what you purchased
- ❗ Didn’t receive it? Check your spam or promotions folder, sometimes it hides in there!
If you still can’t find it, contact us and we’ll resend it straight away.
Step 2: Packing & Dispatch
(a.k.a. The Happy Dance Stage)
This is where the magic happens behind the scenes.
- Josh does a little happy dance 💃 (true story)
- Our packing team carefully packs your kit; flour flying, boxes stacking, and all the love going in
- We dispatch orders within 24 hours on business days
Orders placed Public Holidays, Friday afternoon or on weekends will ship the next business day.
Step 3: Shipping Confirmation & Tracking
Once your order leaves our hands, you’ll receive another email with a tracking link.
- 🔗 Follow your parcel every step of the way
- 📦 We use multiple carriers to get your order to you fast
- 🕒 Updates may take a few hours to show after dispatch (hang tight!)
If tracking hasn’t updated after 24/48 hours, just shoot us a message. Reach out to us HERE
Step 4: Delivery Timeframes
Here’s how long it typically takes after dispatch:
- 🚛 Metro areas: 4 business days
- 🌾 Regional areas: 7-10 business days
Sometimes delays can happen (hello Christmas and Black Friday chaos), but we’ll always do our best to keep you informed.
If you’re worried something’s taking too long, we’re happy to help track it down.
We’re With You Every Step of the Way
From order to oven, we’ve got your back.
If you ever have a question about your order, your tracking link, or what to expect next, just get in touch!
📧 Email us HERE